Terms & Conditions

Terms & Conditions Gripped London

  1. Company Details
  2. Ticket Purchase Terms & Conditions
    1. Terms and Conditions of Entry
    2. Rules of Play
  1. Annual Passes
    1. Escapade
    2. Gripped
  2. Gift Vouchers
    1. Gripped
    2. Escapade
  3. Schools
  4. Parties

 

1. COMPANY DETAILS

Gripped is owned and operated by the Escapade Group (‘we’, ‘us’ and ‘our’)

trading as: Hobbledown West London Ltd Company Registration No:09446438

You can contact us in writing at: Escapade Group Head Office, Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT

The attraction address is: Staines Road, Hounslow TW14 OTT

Your access to and use of (“the Website”) is subject exclusively to these Terms and Conditions.

Please read these Terms carefully before buying a ticket to Gripped.

2. TICKET PURCHASE TERMS AND CONDITIONS

By buying a Ticket you agree to be bound by these Ticket Purchase Terms and Conditions (and the bespoke terms associated with products like Annual Pass & parties) along with our Terms and Conditions of Entry and Rules of Play.

Tickets are non-transferable, non-exchangeable, void if altered and save, as expressly set out in the Terms non-refundable.

All persons entering Gripped must pay for admission and/or hold a valid Ticket or Annual Pass which has been obtained from Gripped or an authorised third party.  A Ticket must be used by the same person during it’s period of validity. Selected special events may require an additional ticket purchase.

Gripped reserves the right to deny admission, or to require a person already admitted to leave Gripped without refund or compensation, for failure to comply with any of the Gripped rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require. 

If Tickets are bought on behalf of other visitors (for example, Parties, Schools or Group bookings), the buyer accepts these Terms on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.

For the purpose of entry to Gripped the following definitions apply and proof of age may be required:

- At Gripped, a Child is under 15 years

There is no child-only entry to Gripped.

Active Supervision and Definition of a ‘Responsible Person’

At The Escapade Group, we want all our guests to have a safe and enjoyable experience with us. To ensure everyone is clear on their responsibilities, we kindly ask that you familiarise yourself with the below. By entering our venues, you agree to follow the guidelines in place to maintain a welcoming and secure environment for everyone. These terms outline your responsibilities as a guest, including safety measures, respectful conduct, and compliance with venue policies.

Active Supervision

  • Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.

Who is a defined as a Responsible Person

  • A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
    • Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
    • Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
    • Responsible family members – Older siblings or relatives who have been entrusted with supervision and can act in the child's best interest.
    • A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.

Children at Play

The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue.

  • Visitors under 15 years of age to must be accompanied, at all times, by a Responsible Person at Gripped. The minimum height restriction for most Gripped activities is 1.4m, with the exclusion of the Speed Slides and Power Fan which are 1.3m, and Net Park which has no minimum height. The Net Park has a minimum age of 4, but children between the ages of 4 and 6 must be accompanied by a Responsible Person on the Net Park at all times. Accompanying Reponsible Person: Under 15s will need a ticket-holding Responsible Person to participate with them on the Zip Trek and High Ropes, and a supervising Responsible Person present (no ticket needed) for the Speed Slides, Bag Jump and Power Fan. 1 Responsible Person can accompany up to 4 under 15s.
  • Children must be directly and actively supervised by a Responsible Person at all times whilst at Gripped, and it is the responsibility of the supervising Adult to ensure that their children are always following the Rules of Play.
  • The maximum ratio of Responsible Person to children is 1 to 4.
  • Tickets purchased online may not be used in conjunction with any other special offer or promotion.
  • Following the purchase of an online ticket no refunds can be given, and you cannot cancel your tickets or resell them.
  • Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person on the day of visit.
  • Entry to the Attraction is only permissible when the ticket is printed out or the Booking Reference Number is given.
  • All persons covered by the online ticket must enter the Attraction at the same time.
  • Tickets purchased online are only valid for the date for which they were purchased.
    Should they be used on dates other than that for which they were purchased, Gripped reserves the right to refuse entry or charge our current rebooking fee.
  • A booking fee will be added to your transaction.
  • Disabled visitors are required to pay the full general admission rate. They can bring a free Responsible Person as a carer. Evidence of DLA/PIP payments, an Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months must be provided at the entrance to our team to qualify for the free carer. You will be provided with the free carer ticket on arrival subject to your eligibility being confirmed.
  • Any queries should be put in writing to the Manager at Gripped/ or emailed to us at Gripped London: hounslowinfo@begripped.com
  • In extenuating circumstances tickets can be postponed, subject up to a maximum of 6 months from the original date; subject to the reschedule fee being paid.

Day Ticket Upgrade Offer For Annual Pass Purchases

  • Gripped Day tickets can be upgraded to purchase an Annual Pass within 7 days of your day visit. Just login to your online Account with the day visit order number and you can upgrade to an Annual Pass of your choice. Alternatively you can ask a Team member on your day of visit or by calling our Call Centre.
  • Please be aware that the upgrade of day tickets is only against the same number of Annual Passes as tickets purchased and this is not valid for Direct Debit Annual Passes.
  • Tickets that were purchased online via Third Parties or with Promotional Discount Offers or Tesco Clubcard Vouchers are not eligible for the Day Ticket Upgrade offer.

Your commitment to us

  • For all payments made via this Website, Gripped will be the responsible contractual party. When you confirm your purchase, you are accepting that these Terms and Conditions form the basis of any contract between Gripped and yourself. A binding contract between us comes into existence when the final page of the booking confirmation gives you a booking reference. No contract exists between you and Gripped for the sale of any tickets until we have received payment in full (with the exception of Parties & School Visits).
  • This contract and all matters rising out of it are governed by English Law.

Prices

  • The description and price of your order will be shown on the Gripped Website at the time you place your order. Prices are in £ Sterling and inclusive of any applicable taxes. We reserve the right to change the prices displayed on the Website without notice. We accept most major credit and debit cards (excluding American Express), in partnership with our payment gateway.
  • Unless stated otherwise, ticket pricing is as advertised.
  • In the case of system errors, we reserve the right to cancel tickets or ask guests to pay the remaining balance for any products that were sold at an erroneous price. The contract maybe withdrawn in the event of such a system error, which was obvious or known to the customer.

WEBSITE TERMS OF USE

You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

www.beGripped.com reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Gripped shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party Websites that are controlled and maintained by others. Any link to other Websites is not an endorsement of such Websites and you acknowledge and agree that we are not responsible for the content or availability of any such Websites.

COPYRIGHT

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Gripped or otherwise used by begripped.com as permitted by law.

In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content maybe downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only

DISCLAIMERS AND LIMITATION OF LIABILITY

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Gripped will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Gripped makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Gripped for death or personal injury as a result of the negligence of Gripped or that of its employees or agents.

Limitation of Liability

Gripped’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Gripped will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God (Covid/Ecoli).

In the event that you have purchased your Ticket as part of other services from a third party, that third party supplier’s individual liability will be set out in their own terms and conditions.  You may request from the supplier directly copies of any relevant terms and conditions.  For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

INDEMNITY

You agree to indemnify and hold Gripped and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Gripped arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW

These Terms and Conditions and contract shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on this Website.  You will be subject to the Terms in force at the time that you bought Tickets to Gripped (unless otherwise notified in writing).

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

You may not transfer your rights or your obligations under these Terms to another person.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

2a TERMS AND CONDITIONS OF ENTRY INTO GRIPPED

HEALTH & SAFETY

  • The nature of our attractions means that there will be areas of the parks with uneven, cobbled surfaces and staircases of various widths, so care must be taken when moving around the parks and grounds.

Your Safety Comes First

  • At Gripped, your safety is our top priority. While our adventures run in a wide range of weather conditions, there may be rare occasions when extreme/specific weather makes it unsafe to proceed. In such cases, we may need to delay, adjust, or postpone your session to ensure everyone's safety and to comply with Health & Safety legislation.
  • If your experience is affected, we’ll contact you using the details provided at the time of booking.

Supervision of Children and Vulnerable Persons

  • Children must be actively supervised by a Responsible Person at all times. Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.
  • A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
    • Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
    • Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
    • Responsible family members – Older siblings or relatives who have been entrusted with supervision and can act in the child's best interest.
  • A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
  • Anyone found not to be supervising children in their care will be asked to leave the attraction and will not be entitled to a refund.
  • Groups, including School and Youth Groups, must ensure designated leaders are actively supervising their members.
  • Regardless of their age, children visiting Gripped with their Responsible Person must be accompanied and actively supervised by their Responsible Person at all times. The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue.

Personal Responsibility and Conduct

  • Visitors are expected to behave responsibly and considerately towards others. Any behaviour deemed dangerous or disruptive, including physical violence, verbal abuse, or inappropriate language, will result in removal from the premises without a refund, our company operates a Zero Tolerance Policy.
  • Please follow all instructions provided by our staff and signage, as these are in place to protect you and others.
  • For the comfort and well-being of other guests and our staff, unwell children should not attend our attractions; tickets can be postponed subject to a rebooking fee and rearranged for an alternative date.

Dress appropriately:

All visitors of Gripped must wear suitable, comfortable active wear. We suggest an outfit of closed-toe flat shoes with a good grip, full length trousers, and a t-shirt. No jewellery, please!

Gloves are recommended for the high ropes course and zip trek - not heavy winter gloves, but suitable light gloves with protective grip/padding.

Restricted Areas

  • Some areas of the attraction are restricted for safety reasons. Please respect all barriers, signs, and instructions marking these areas.
  • Access to restricted areas is limited to authorised personnel only.

Use of Equipment and Facilities

  • Equipment and facilities should only be used as instructed by signage or staff members. Misuse of equipment can result in injury.
  • All age, height, weight, and health restrictions posted for certain attractions must be strictly observed. Non-compliance may result in restricted access to the attraction without a refund.
  • Observe children within your care to ensure that they are capable of using the equipment safely, as we cannot know the individual needs and abilities of your child.

Prohibited Items and Substances

  • To prevent offensive weapons or dangerous articles from being taken into Gripped, visitors are admitted to Gripped subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. For the avoidance of doubt, it is prohibited to bring into Gripped any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited. Dangerous items, such as weapons or hazardous substances, are strictly prohibited.
  • Alcohol and drug use are not permitted. Visitors under the influence of alcohol or drugs will be denied entry or asked to leave without refund.

Assumption of Risk

  • By entering, you acknowledge that certain attractions involve inherent risks. Although we work hard to minimise these, visitors participate at their own risk.

Reporting Concerns

  • If you notice any unsafe conditions or behaviours, please notify a staff member immediately. Your cooperation helps us keep the attraction safe for all.

Compliance with Staff Instructions

  • All visitors are required to comply promptly with staff instructions to ensure the safety and well-being of all guests and team members.

No Smoking and Vaping

  • To maintain a safe and enjoyable environment for all guests, The Escapade Group operates a strict No Smoking and Vaping Policy across the premises. This policy applies to all areas, including both indoor and outdoor spaces. Smoking, including the use of electronic cigarettes or vaping devices, is only permitted in clearly marked, designated smoking areas. Please check with a staff member if you need assistance locating these areas.

Child Safeguarding Policy

  • Gripped is a family attraction, and we are committed to ensuring that, while on Gripped premises, any visiting child is able to enjoy themselves in a secure and protected environment, safe from any form of harm or abuse.
  • We do not knowingly allow anyone to visit Gripped who is a convicted child sex offender, or subject to the notification requirements of the Sex Offenders Act 2001, or subject to a Sex Offender Order or a Child Abduction Order for the purposes of the Criminal Justice Act 2007 (as amended) and the Child Abduction and Enforcement of Custody Orders Act 1991 (as amended).

ZERO TOLERANCE POLICY

  • The Escapade Group takes it very seriously if a member of our team, contractors or visitors is treated in an abusive or violent way. Our company supports a 'Zero Tolerance' policy. This states that our team, contractors, or others visiting the Gripped premises should be able to do so without fear of being attacked or abused.
  • To successfully provide our services, a mutual respect between all the team and visitors must be in place. Our team aim to be polite, helpful, and sensitive to all guests’ individual needs and circumstances.
  • However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in person or persons being removed either temporarily or permanently excluded from all Escapade Group sites. In extreme cases, the police may be contacted.
  • Below are example of types of behaviour that would be found unacceptable; this is not an exhaustive list. Our team understand that an upset or distressed person or persons do not always act in a reasonable manner, and will take this into consideration when trying to deal with a misunderstanding or complaint.
  • Using bad language or swearing at our team, contractors or other visitors
  • Any physical violence towards any member of the team, contractors, or other guests, such as pushing or shoving.
  • Verbal abuse towards our team in any form including verbally insulting the staff
  • Racial abuse and sexual harassment
  • Persistent or unrealistic demands that cause stress to team will not be accepted. Requests will be met wherever possible, and explanations given when they cannot.
  • Causing damage/stealing from the company premises
  • Being under the influence of drugs or alcohol
  • Failing to follow reasonable instructions given by our team, to safeguard the welfare of person or persons
  • Acting in any manner that would cause distress or injury to any of our animals.

We ask you to treat our team and guests courteously at all times.

PHOTOGRAPHY POLICY

  • At Gripped we may periodically conduct photography and video recording, either by our team or authorised third parties. These recordings may include visitors within the park. Notices regarding such activities will be prominently displayed at the entrance on days when filming or photography is scheduled.
  • By entering our Website and accepting our terms of service, you grant consent for the use of your likeness in any images or videos captured for the purposes of advertising, promotional materials, and internal documentation.
  • This consent includes the right to edit, modify, and distribute the materials. You acknowledge that you will not receive any compensation for the use of these images, and all copyrights will remain the exclusive property of Gripped or the designated third party conducting the recording.
  • If you do not wish to appear in photographs or videos, it is your responsibility to notify a member of our team, who will assist in ensuring your exclusion from any footage.

Personal Photography, Videography & Social Media

  • Visitors are welcome to take photographs and videos of their own children or guests for your own personal use. We kindly ask that you respect the privacy of others by refraining from capturing images or videos that include other visitors or their children without explicit permission, this includes any Social Media Posts.

Equipment Restrictions

  • For the safety and privacy of all guests, the use of GoPro cameras or similar devices is not permitted in indoor areas.

Drone Usage and Commercial Photography

  • The use of drones is strictly prohibited on-site.
  • Additionally, any professional or commercial photography requires prior written authorisation from management by emailing centralmarketing@escapadegroup.com

Parking

Our parking facilities are managed by a trusted third-party company specialising in parking management across the UK. To use the car park, visitors must purchase a parking ticket either on the site or conveniently through an online platform. Additionally, Pass Holders have the option to purchase a monthly parking pass. Please note that purchasing any parking product implies acceptance of the Parking companies terms and conditions.

Complaint Handling Policy

  • We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to Gripped FAO The Manager, hounslowinfo@begripped.com, within 12 weeks of your visit, complaints received after this date will not be considered for review. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
  • For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
  • Please provide your name, booking reference number, email address and mobile number as part of your email.

 

2b OUR RULES OF PLAY

Family-friendly visitor attraction

  • A Responsible Person must remain on the premises at all times with the child/children under their care, 1 Responsible person can accompany up to 4 under 15’s.

Keep a watchful eye

  • Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the Responsible Person at all times.

Statement on Active Supervision and Responsible Person

  • Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Person/s must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm. A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
    • Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
    • Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
    • Responsible family members – Older siblings or relatives who have been entrusted with supervision and can act in the child's best interest.
  • A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.

Age-friendly

  • We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.

Neat and Tidy

  • Please keep Gripped tidy by using the bins provided.

Ouch! Help!

  • Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.

No smoking

  • We have declared Gripped a smoke-free attraction; this includes vaping. Please respect this decision, and the children around you.

Dressed to play

All visitors of Gripped must wear suitable, comfortable active wear. We suggest an outfit of closed-toe flat shoes with a good grip, full length trousers, and a t-shirt. No jewellery, please!

Gloves are recommended for the high ropes course and zip trek - not heavy winter gloves, but suitable light gloves with protective grip/padding.

Diamonds are forever

  • Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.

Polite little angels

  • Excitable children can sometimes forget their P’s and Q’s; at Gripped we want everyone to respect each other’s diversity and uniqueness.
  • Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.

Fun but fair play

  • All our play equipment is designed for maximum fun and has been inspected in line with the requirements set out in BSEN1176:2008. We therefore cannot be held responsible for accidents which occur as a result of playing on our equipment.

 

VIEWPOINT Photography and Video Footage

The Viewpoint add-on camera system records video and images. By choosing to use this service, you accept that you will be filmed for the production of stills and video. This footage may be used by Gripped London for promotional purposes. If you would prefer not to share your footage, please let a member of the team know when booking.

Gripped London do not accept any liability if the video service cannot be provided for whatever reason. Data provided when booking, including your e-mail and mobile phone number will be shared for the purpose of providing you with the footage.

In the case of children under the age of 18, you accept and consent by making the booking that still or video images of children will be taken when purchasing the video service.

Many of our visitors will also be capturing video and photographs whilst using the Gripped London. By attending our site, you understand and accept that we are not responsible for the use of any images of you that may be captured in this way.

3.ANNUAL PASSES

a) Read the Escapade Annual Pass Terms & Conditions on the Escapade website here

b) GRIPPED ANNUAL PASS TERMS AND CONDITIONS

See full Gripped Annual Pass terms and conditions below.

 

4. Gift Vouchers

 a) GRIPPED GIFT VOUCHER TERMS AND CONDITIONS

  • Gripped Gift vouchers cannot be purchased using a gift voucher as a form of payment.
  • Gripped Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Gripped Gift Vouchers are valid for 12 months from the date of purchase.
  • Gripped Gift Vouchers cannot be extended beyond their expiry date.
  • Gripped Gift vouchers are valid for use from the date of purchase against the purchase of day tickets and Annual Passes at Gripped
  • Gripped Gift Vouchers cannot be used against bookings you have already made and paid for. Outstanding party balances can be settled with an Escapade Gift Voucher
  • Gripped Attraction Gift Vouchers are not valid against food and beverage purchases.
  • Gripped Gift vouchers cannot be used to purchase further Gift Vouchers.
  • Gripped Gift Vouchers cannot be used against Direct Debit Annual Passes or as a form of payment for Annual Pass renewals. 
  • We reserve the right to withdraw the Gripped Gift Voucher without refund for misuse of the voucher or breach of terms and conditions.
  • We reserve the right to amend the Gripped Gift Voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

 

b) ESCAPADE GIFT VOUCHER TERMS AND CONDITIONS

  • Escapade Gift vouchers cannot be purchased using a gift voucher as a form of payment.
  • Escapade Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Escapade Gift Vouchers are valid for 12 months from the date of purchase.
  • Escapade Gift Vouchers cannot be extended beyond their expiry date.
  • Escapade Gift vouchers are valid for use from the date of purchase against the purchase of day tickets, party bookings, animal experiences (excluding Birds of Prey Experiences at Hobbledown Epsom or Heath) and Annual Passes (except Direct Debit Annual Passs) at any Escapade Attraction (Hobbledown Heath, Hobbledown Epsom, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle).
  • Escapade Gift Vouchers cannot be used against bookings you have already made and paid for. Outstanding party balances can be settled with an Escapade Gift Voucher
  • Escapade Gift Vouchers are NOT valid for use against Birds of Prey experiences or for Watermouth Accommodation Bookings.
  • Escapade Gift vouchers cannot be used to purchase further Gift Vouchers.
  • Gift Vouchers are not valid against food and beverage purchases.
  • Escapade Gift vouchers cannot be used against Direct Debit Annual Passes.
  • We reserve the right to withdraw the Escapade Gift Voucher without refund for misuse of the voucher or breach of terms and conditions.
  • We reserve the right to amend the Escapade Gift Voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

5. SCHOOLS

GRIPPED

  • School visits must be booked in advance, Min group size is 15 per session.

Booking is subject to a mandatory pre visit telephone call or walk around the Attraction.

  • School visits are scheduled between 10am – 2pm
  • Children under the age of 15 require a Responsible Person to accompany them on the High Ropes and Zip Trek. Ratio numbers are non-negotiable - if arriving on the day with incorrect adults to children, the booking will not be able to go ahead.

Children aged 11 - 12 years a ratio of 1:8 is required

Children aged 13 - 18 years a ratio of 1:10 is required.

Any SEN guests will require 1:1 supervision.

We therefore strongly recommend bringing ratio's of 1:8 on the day. Please inform us if you haven't already, of the number of Responsible Persons you are bringing.

 The minimum height restriction for all activities is 1.4m

A Responsible Person is need to supervise children on the Bag Jumps, Net Park and Speed Slides, but can do this from the ground.

Please remember to dress appropriately for all of your chosen activities. The full-dress code is available here.

All participants must sign the Waiver before they arrive on the day.

  • Risk Assessment visits are available for Teachers only on off peak days (Mon – Fri) term time only.
  • All invoices need to be paid in full 14 days before your visit. Bookings will be cancelled 14 days before where payment has not been received.
  • Cash/Cheque payments are not permitted, all payments are to be made by BACS transfer or debit/credit card
  • The cancellation of bookings can be honoured up to 4 weeks before the booking date with no charge.
  • Please note the below charges if cancellations are required closer to the booked date:
  • Bookings cancelled within 28 days of their booking date - 50% of the invoice amount will be payable.
  • Bookings cancelled between 14 & 28 days of the booking - 75% of the invoice amount will be payable.

Cheque payments are not permitted, all payments to be made by BACS transfer, quoting the 4 digit booking number (mandatory)

HSBC Bank
Hobbledown West London       
Sort Code: 40-14-13
Account Number: 04102738

What are the terms and conditions for my two free raffle tickets?

Two free raffle vouchers will be issued automatically with every confirmed school booking

Raffle vouchers are for general admission entry only (Hobbledown)/ All Inclusive passes (Gripped) and are valid for 12 months from the date of issue.

Schools do not need to submit a separate request for tickets; they will receive them at the time of booking.

The free raffle vouchers are non-transferable and cannot be exchanged for cash or any other items.

This offer is valid for school bookings made during the promotion period.

The Escapade Group reserves the right to modify or cancel this promotion at any time without prior notice.

We reserve the right to withdraw the promotion without refund for misuse of the voucher or breach of terms and conditions.

By participating in this promotion, schools agree to abide by these terms and conditions.

6. PARTIES

  • A deposit will be taken for the minimum number of children at the point of booking and the full outstanding balance including any additional children/adults or party extras must be paid 5 days prior to the party date. Your party will not go ahead without full payment. Outstanding Party Final balances, if unpaid, will be debited from the account that the deposit was paid, the Friday before your party. Failed payment attempts will need to be settled on arrival to ensure the party goes ahead. 
  • You must include the birthday child in the booking numbers. 
  • Deposits for parties are non-refundable.  
  • Party payments are non-refundable once final numbers are taken 5 days before.  
  • Up to 3 guest no-shows may be reimbursed by voucher if the party does exceed the minimum number of children.  
  • Vouchers will not be issued if numbers fall below the minimum and only issued on request post party. 
  • Cancellation Policy: Parties cancelled or rescheduled within 48 hours of the party date will be subject to a £50 re-booking fee. Parties rescheduled prior to this will be subject to a £10 re-booking fee. 
  • No more than the maximum number of children permitted for your party theme are attending and you understand the need to ensure suitable numbers of adults to supervise the children. Adults must be aged 18 or over. 
  • Parties are for children aged 12 and under only. 
  • All visitors to Gripped are subject to our rules of play, which can be found here. Please read them prior to attending. The party booker is responsible for the supervision of all children within your group at all times whilst at Gripped. Should any party guests break our Rules of Play, wilfully damage the play equipment or engage in harmful behaviour with any of the animals, they may be asked to leave with no refund offered or be charged for the damage caused. 
  • The ratio of adults to children is 1 adult to 5 children
  • For each fully paid child party guest one adult can attend for free. The Birthday child can have 2 free adults attending. All other attendees must have a ticket purchased in advance.  
  • In compliance with Natasha’s Law (the UK Food Information Amendment) Birthday cakes, cupcakes or party celebration cakes brought into our venues by the party organiser must be either shop bought or baked by a reputable baker/cake maker. By law these suppliers have to supply the allergens information. Unfortunately homemade cakes are not allowed to be brought into birthday parties. It is your responsibility as organiser of the party to ascertain any allergies that your guests may have and take appropriate action. Information required on your cake are below: Name of supplier (if not shop bought) Full ingredients list, with allergenic ingredients emphasised (for example in bold, italics or a different colour). 
  • Party dietary requirements must be shared no later than 5 days prior to the party. 
  • In the Gripped party area only Gripped food may be consumed. 

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